Home » Why We Must Change » Things People Told Us
Mental health
  • someone to talk to quickly, at any time
  • preventative services that stop them going into crisis and someone to contact if they do
  • an equal say in creating services so that they meet their needs
  • different parts of their care to be better co-ordinated and more joined up
Learning with a learning disability
  • raised awareness of the importance of health and wellbeing screening appointments among carers and support workers
  • GPs to send invites for a yearly health check
  • accessible equipment at health appointments
  • health and care staff to understand their preferred method of communication and ‘easy read format’ to be an option
  • more control over their daily life
  • support to improve their health and well-being
  • to be involved in discussions about the person they care for
  • GP appointments to be easier to get
People with cancer
  • the chance to have contact and support from other sufferers
  • the importance of volunteering to be recognised
  • an equal say in creating services that meet their needs and recognition of the value and importance of their involvement
  • cancer awareness information and key messages to be targeted for trans community
  • a better choice of wigs for black and minority ethnic women
Living with visual impairments
  • better information
  • better representation when decisions are made about what services are available
  • training for health and care staff to understand issues and barriers
  • accessible health and care venues and better understanding of what this means
Disabled people
  • better communication across health and care
  • chances to get support from other disabled people to help take more control of their health
  • better attitudes among health and care staff towards disabled people
  • better information on ‘advocacy options’ and the work of the Manchester Advocacy Hub
Loss of hearing or partial deafness
  • BSL (British sign language) interpreters for health and care appointments
  • more information, advice and support
  • health and care staff to understand their preferred method of communication
Refugess, asylum seekers and migrants
  • information and support to register with a GP
  • interpretation and translation at health appointments
  • information on mental health and emotional wellbeing support, and where to get it
  • information on HIV treatment and access to services
Lesbian, gay, bisexual and trans
  • GPs to register for ‘pride in practice’ to support excellence in lesbian, gay, bisexual and trans healthcare
  • health and care services not to make assumptions of sexual orientation
  • more trust by trans people of health professionals
  • less negative patient experiences
  • timely, effective and unbiased support for young people seeking gender reassignment
Black, Asian and minority ethnic people
  • information on making NHS complaints and what support there is to complain
  • assurance of confidentiality around inappropriate disclosure of patient information to health staff who do not need to know
  • to be treated with dignity and respect by health and care staff, without discrimination
  • information on health and care services and how to use them
Homeless people
  • practical support with things like form filling, understanding and getting benefits, and opening a bank account
  • information on health and care services and how to use them
  • co-ordinated and better joined up care and being able to choose their GP
Older people
  • co-ordinated and better joined up care with a named GP who knows them and their health conditions
  • low-cost exercise and fitness classes appropriate for their age
  • health and care advice in the community rather than visiting a GP
  • chances to share life skills with children and young people
Young people
  • for mental health to be seen as equally important as physical health and for their ‘whole person’ to be considered
  • for others to be aware that young people get their health and care information mainly from GPs, pharmacies, friends and family
  • free sports facilities, classes and activities for young people who can’t afford them
  • easier-to-get mental health support, without it being labelled as a negative
People using social care
  • better communication across health and care, and only having to tell their stories once
  • raised awareness of how to report hate crime and more understanding of its impact on health and well-being
  • review of paid carers and focus on reliability, short visits and quality of the visits made to people’s homes
  • joined up health and care training and support offered to people on personal budgets and personal health budgets
  • better information on ‘advocacy options’ and the work of the Manchester Advocacy Hub
People using GP services
  • better access to a GP and more awareness of the 7-day service available
  • co-ordinated and better joined up care from a named GP and better quality of care
  • the choice of a male or female GP for appointments
  • to be treated with dignity and respect by practice staff
Military veterans
  • a local directory of services for ex-service personnel and veterans
  • awareness and training for health and care staff on the needs of military veterans so they know how to support them
  • health and care to work collaboratively across services to support their needs
  • to be directed to other services that will help them back into civilian life
  • more awareness of the non-emergency NHS 111 phone service and its role
  • information on healthy eating, dietary advice, nutrition and meal planning
  • mental health advice and resources to manage their emotional and wellbeing
  • health and care services using social media to share key messages and resources
The general public
  • to be more active and have information and opportunities on how
  • to eat healthier and have information about it
  • green spaces and parks to improve overall health and wellbeing
  • easier-to-use public transport that covers and crosses the city
Carers affected by dementia
  • phone or face-to-face contact to understand what to expect when someone has dementia
  • more awareness and training among health and care staff on dementia in line with national guidance
  • information on continuing healthcare and how it works
  • information on respite care and more of it for people they care for
People using hospital services
  • better communication between hospitals and GPs with prompt sharing of patients’ results
  • to be able to tell their story just once, and if seeing multiple consultants and a GP, for someone to be a key worker and take responsibility overall for the patient
  • better transport across the city to get to hospital appointments
  • an end to multiple appointment letters, to be replaced with technology such as text or email