The One Team approach helps our health and social care professionals to join-up care and work together, to improve the journey people make through our health and care system.
We’ve been exploring how to join up health and social care services and work together in a more practical, sensible way, creating better outcomes for people.
We’re moving beyond our own organisations and creating new teams across the city – based on neighbourhoods and sharing expertise.
We’ve seen what a difference it can make, if teams work from the same location. We can sit together, share information, and build relationships. It means being able to quickly walk over to someone’s desk and ask a question – rather than making multiple phone calls.
We have a key worker who coordinates the care for an individual, so there’s a single point of contact for teams and for that person. We make sure people are seen by the right professionals, at the right times.
We’re streamlining the forms we use, to avoid duplication and create a tailored support plan which meets the person’s needs. This means fewer phone calls and handovers, less duplication and time wasted – and more time with the people we care for.
One Team is also about putting the person at the heart of what we do.
We’re supporting people to stay healthy, independent and to remain in their own homes.
We want to help people build their confidence and gain a greater sense of control over their health and care. We’re helping people to access services closer to where they live – and avoid unnecessary hospital admissions. By asking people what they want and building relationships, we can support them to achieve their goals.
There are valuable sources of support already in place in our communities. By working in partnership with the voluntary and community sector, we can understand what other help, support and options are available.
So, whether it’s reducing endless trips to medical appointments, or becoming mobile enough to walk the dog, or having the confidence to join a community group, self-care means finding out what matters to that person and supporting to them to achieve that goal.